Khanyisa Verification will be responsible for ensuring that all appeals/ complaints against Khanyisa Verification are investigated and, where these are determined to be valid, the Managing Director will ensure that the Appeals are adequately addressed in a timely manner and that those complained against do not handle the very appeals/ complaints. In the event that the complaint or appeal is lodged against Khanyisa Verification and one or all the complaints or appeals committee member(s) is/are involved in the complaint or appeal, the Managing Director of Khanyisa Verification will procure services of an independent competent person to act as the Chairperson of the Complaints/ Appeals Committee.
The independent competent person will be subjected to all of the policies and procedures relating to confidentiality and impartiality. The independent competent person will be responsible for making recommendation to the Complaints/ Appeals Committees and have the final say and decision on the complaint or appeal matters beefier him/her. An independent competent person will be considered as someone with a sound knowledge and understanding of the B-BBEE Act and Codes of Good Practice. HE/SHE must have a MDP in B-BBEE coupled with a Bachelor’s Degree.